WOWBouquet – Return Policy
Return Policy Overview
At WOWBouquet, we pride ourselves on offering high-quality, bespoke floral and gourmet arrangements. Due to the perishable nature of our products and the customization involved in each order, our return policy has specific guidelines to ensure customer satisfaction. Please review the details below to understand our return, exchange, and cancellation policies.
Countries
We accept returns within the United States.
Returns
We accept returns for both defective and non-defective products.
Exchanges
We accept exchanges for all eligible products.
Product Condition & Return Window
- Products must be in new, unused condition to be eligible for return or exchange. This includes products that are unopened, in original packaging, or have never been used.
- All products can be returned or exchanged within 180 days from the delivery date.
Method & Fees
- All returns and exchanges must be made in-store.
- There is no restocking fee for returns.
- Refunds will be processed within 1 day.
Return Reasons
- Returns are accepted for both defective and non-defective items.
Return Reasons and Fees
- Remorse: Customers are responsible for the cost of return shipping if the return is due to buyer’s remorse.
- Defective Products: No return shipping fee will be charged if the product is defective.
Exceptional Circumstances
In rare cases where the product is delivered in a damaged state or significantly differs from the description provided, customers are encouraged to contact our customer service team within 24 hours of delivery for assistance.
Cancellation Policy
While we do not accept returns after the specified window, customers may cancel their order within a specific timeframe after placing it. If the cancellation is within 24 hours of the scheduled delivery date, we retain the full amount of the order.
Customer Service Contact
Should you have any questions or concerns regarding your order, please reach out to our dedicated customer service team at 609-968-7777. Our team is committed to ensuring your satisfaction and will provide support to address any issues related to your order.
Acknowledgement and Acceptance
By placing an order with WOWBouquet, customers acknowledge and agree to our return policy. This policy is subject to change without notice, and the updated policy will be reflected on our website.
Allergen Information
At WOWBouquet, we understand the importance of allergen awareness. Our products, including floral arrangements and gourmet arrangements, may contain allergens such as nuts, dairy, or other natural elements that could trigger allergic reactions in some individuals.
- Allergy Disclaimer: We request our customers to ensure that the recipient of the bouquet has no known allergies to the components used in our arrangements. This information is highlighted on all our product pages and during the ordering process.
- Responsibility: While we take care to provide this information, the responsibility lies with the purchaser to verify that the recipient does not have allergies related to our products.
- Contact for Concerns: If you have any concerns or need further information regarding potential allergens in our products, please contact our customer service team for guidance.
Your understanding and cooperation help us ensure the safety and enjoyment of our products for all recipients.