WOW Bouquet – Return Policy
1. Return Policy Overview At WOW Bouquet, we pride ourselves on offering high-quality, bespoke floral arrangements. Due to the perishable nature of our products and the customisation involved in each order, we maintain a ‘No Returns’ policy.
2. No Return Policy
- Non-Returnable Items: All items sold by WOW Bouquet are non-returnable. Once an order is delivered, it cannot be returned or exchanged. Cancellation is available upon the request. If the cancellation is within 24 hours of the scheduled delivery date, we retain the full amount of the order.
- Exceptional Circumstances: In rare cases where the product is delivered in a damaged state or significantly differs from the description provided, customers are encouraged to contact our customer service team within 24 hours of delivery for assistance.
3. Customer Service Contact Should you have any questions or concerns regarding your order, please reach out to our dedicated customer service team at 609-968-7777. Our team is committed to ensuring your satisfaction and will provide support to address any issues related to your order.
4. Cancellation Policy While we do not accept returns, customers may cancel their order within a specific timeframe after placing it. If the cancellation is within 24 hours of the scheduled delivery date, we retain the full amount of the order.
5. Acknowledgement and Acceptance By placing an order with WOW Bouquet, customers acknowledge and agree to our no-return policy. This policy is subject to change without notice, and the updated policy will be reflected on our website.
6. Allergen Information At WOW Bouquet, we understand the importance of allergen awareness. Our products, including floral arrangements and gourmet arrangements, may contain allergens such as nuts, dairy or other natural elements that could trigger allergic reactions in some individuals.
- Allergy Disclaimer: We request our customers to ensure that the recipient of the bouquet has no known allergies to the components used in our arrangements. This information is highlighted on all our product pages and during the ordering process.
- Responsibility: While we take care to provide this information, the responsibility lies with the purchaser to verify that the recipient does not have allergies related to our products.
- Contact for Concerns: If you have any concerns or need further information regarding potential allergens in our products, please contact our customer service team for guidance.
Your understanding and cooperation in this matter help us ensure the safety and enjoyment of our products for all recipients.