WOWBouquet – Return Policy

  1. Return Policy Overview
    At WOWBouquet, we pride ourselves on offering high-quality, bespoke floral & gourmet arrangements. Due to the perishable nature of our products and the customization involved in each order, our return policy has specific guidelines.

  2. Return Policy

    • Acceptable Returns: All items sold by WOWBouquet can be returned within 1 day from the delivery date.
    • Return Method: Returns must be made in-store.
    • Item Condition: Items must be in new condition to be eligible for return.
    • Restocking Fee: A restocking fee of 25% of the product price will be applied to all returns.

  3. Return Reasons and Fees

    • Remorse: Customers are responsible for the cost of return shipping if the return is due to buyer’s remorse.
    • Defective Products: No return shipping fee will be charged if the product is defective.

  4. Exceptional Circumstances
    In rare cases where the product is delivered in a damaged state or significantly differs from the description provided, customers are encouraged to contact our customer service team within 24 hours of delivery for assistance.

  5. Cancellation Policy
    While we do not accept returns after the specified window, customers may cancel their order within a specific timeframe after placing it. If the cancellation is within 24 hours of the scheduled delivery date, we retain the full amount of the order.

  6. Customer Service Contact
    Should you have any questions or concerns regarding your order, please reach out to our dedicated customer service team at 609-968-7777. Our team is committed to ensuring your satisfaction and will provide support to address any issues related to your order.

  7. Acknowledgement and Acceptance
    By placing an order with WOWBouquet, customers acknowledge and agree to our return policy. This policy is subject to change without notice, and the updated policy will be reflected on our website.

  8. Allergen Information
    At WOWBouquet, we understand the importance of allergen awareness. Our products, including floral arrangements and gourmet arrangements, may contain allergens such as nuts, dairy, or other natural elements that could trigger allergic reactions in some individuals.

    • Allergy Disclaimer: We request our customers to ensure that the recipient of the bouquet has no known allergies to the components used in our arrangements. This information is highlighted on all our product pages and during the ordering process.
    • Responsibility: While we take care to provide this information, the responsibility lies with the purchaser to verify that the recipient does not have allergies related to our products.
    • Contact for Concerns: If you have any concerns or need further information regarding potential allergens in our products, please contact our customer service team for guidance.

Your understanding and cooperation in this matter help us ensure the safety and enjoyment of our products for all recipients.